Login & Password Issues
A quick guide to help you resolve common login and password problems when accessing the website.
When You Can’t Log In
- Make sure you are using the email address associated with your account.
- Check for spelling errors, missing characters, or auto-correct changes.
- If you recently registered or were added by your TM, verify that you’ve activated your account using the email that was sent to you.
How to Reset Your Password
- Go to https://www.myevergreenwholesale.com/password-reset/
- Select Forgot Password.
- Enter the email connected to your account, then click Request Verification Link
- Check your inbox (and spam folder) for the reset email.
- Reset links expire after 24 hours; request a new one if yours has expired.
If You Don’t Receive a Password Reset Email
- Confirm the email address you entered is the one linked to your Evergreen Wholesale account.
- Search your inbox for “Evergreen,” “Password Reset,” or “WholesaleSupport@myevergreen.com.”
- Check spam/junk filters or promotions folders.
- If using a hospital, government, or large corporate network, your IT may be blocking the email—ask them to whitelist Evergreen email domains (@myevergreen.com and @myevergreenwholesale.com).
“Email Already in Use” or “Email Not Recognized”
- “Email Already in Use” means the email address is already linked to a different account. Confirm you are using the correct account, then try logging in again. If the issue persists, contact Wholesale Support — they can reassign the email address to the correct account. If you still cannot log in, support may need to move it.
- “Email Not Recognized” means the email is not connected to any account login or was entered incorrectly.
- Provide your client ID and correct email if you need help reconnecting your login.
When to Contact Support
To help our support team resolve your issue as quickly as possible, include the following in your message:
- Your client ID
- The email you are trying to log in with
- A screenshot of the error message
- Whether you attempted a password reset and received/didn’t receive the email