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How to Request a Return or Credit

If something did not arrive as expected or you need to return an item, this article outlines how to request a return or credit and what to expect during the process.

This return policy applies only to businesses that are direct customers of Evergreen Enterprises. If you are a consumer who purchased Evergreen products from a retailer, please contact the retailer directly for returns or credits.

For full details, review our complete returns policy here.

How to Start a Return

  1. Contact Evergreen Customer Support to file a return claim and receive a Return Authorization (RA) number. Contact details are available on the Evergreen website.

  2. Print your return label and ship the package to the address provided by Evergreen Customer Support.

  3. Once processed, a credit will be applied to your account

Return Requirements

  • Unauthorized returns are not accepted.

  • All returns and invoice adjustments require a Return Authorization (RA) number from Evergreen Customer Support.

  • Shipping damage

    • If the box is visibly damaged, file a claim with the carrier.

    • All other shipping damage claims must be reported to Evergreen within 7 days of delivery.

  • Non-defective returns must be unused, in sellable condition, and in original packaging.

  • Authorized returns may be subject to a 20% restocking fee. If assessed, this fee will be deducted from the credit applied to your account. 20% restocking fee.

  • Items damaged due to improper return packaging are not eligible for credit.

  • Do not deduct claims from payments unless instructed. Credits are applied directly to your account.