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How to Request a Return or Credit

If something did not arrive as expected or you need to return an item, this article outlines how to request a return or credit and what to expect during the process.

This returns policy applies only to businesses that are direct customers of Evergreen Enterprises. If you are a consumer who purchased Evergreen products from a retailer, please contact the retailer directly for returns or credits.

For full details, review our complete returns policy here.

How to Start a Return

  1. Contact Customer Support to file a claim and receive an RA number

  2. Print your return label and ship the package

  3. Once processed, a credit will be applied to your account

Return Requirements

  • Unauthorized returns are not accepted.

  • All returns and invoice adjustments require a Return Authorization (RA) number from Evergreen Customer Support.

  • Shipping damage

    • If the box is visibly damaged, file a claim with the carrier.

    • All other claims must be reported to Evergreen within 7 days of delivery.

  • Non-defective returns must be unused, in sellable condition, and in original packaging.

  • Authorized returns may be subject to a 20% restocking fee.

  • Items damaged due to improper return packaging are not eligible for credit.

  • Do not deduct claims from payments unless instructed. Credits are applied directly to your account.