How to Request an Order Cancellation or Change
This article explains how to request an order cancellation or change and what options are available based on your order status.
If you need to cancel or modify an order, please contact our Customer Support team as soon as possible at: wholesalesupport@myevergreen.com
What to Expect
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If your order has not yet been processed or shipped, we may be able to update or cancel it.
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Once an order has shipped or is in transit, it can no longer be modified or canceled.
Order changes and cancellations are reviewed on a case-by-case basis, depending on the order status at the time of your request.