How to Request an Order Cancellation or Change
This article explains how to request an order cancellation or change and what options are available based on your order status.
To cancel or modify an order, contact our Customer Support team immediately at wholesalesupport@myevergreen.com — the sooner you reach out, the more likely we can make changes before your order ships. We're happy to help!
What happens after I submit a cancellation or change request?
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If your order has not yet been processed or shipped, we may be able to update or cancel it.
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Once an order has shipped or is in transit, it can no longer be modified or canceled. If your order has already shipped, please refer to our Return & Refund Policy for information on how to return or exchange your items once they arrive.
Order changes and cancellations are reviewed on a case-by-case basis, depending on the order status at the time of your request. Our team will do their best to accommodate your needs.