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Submit a claim

Follow these steps to file a claim for damaged or incorrect items through your Evergreen Wholesale account.

Note: We do not replace individual pieces of a CDU, set, assortment, or pallet, but we will issue a credit.

  1. Log in to your account at myevergreenwholesale.com
  2. Click the Account icon and select My Account from the dropdown menu.
  3. Click Invoices.
  4. Find and open the invoice for the order you need to submit a claim on.
  5. Scroll down and click Submit Claim Request.
  6. Click Credit next to the item(s) you need to claim.
  7. Enter the Qty to Claim, select the Issue Type, and complete all required fields.
  8. Choose a Desired Resolution.
  9. Add a detailed description for each item (e.g., “The flag pole snapped”).
  10. Click Upload to attach photos of the damage for quality review.
  11. Click Save, then click Submit Request.
  12. Confirm your email address, then click Submit.
  13. Once submitted, the page will update and show the claim status as Submitted in the corner.

Important: Selecting “Credit” alone does not submit your claim — you must click Submit Request to complete the process.