Note: We do not replace individual pieces of a CDU, set, assortment, or pallet, but we will issue a credit.
1. Click on "Account" user icon dropdown menu.
2. Click on "My Account"
3. Click on "Invoices"
4. Click on the invoice that requires a claim submission.
5. Click on "Submit Claim Request" towards the bottom of the table.
6. Click on "Credit" on the item needed to file a claim on!
7. Enter "Qty to Claim", select "Issue type" and continue to fill out the form.
8. Select a desired resolution.
Please note: we will not replace a piece of a CDU, set, assortment or pallet, but will provide a credit.
9. Type the details of each item. (This is different than previous claims forms as we need details for each item claimed. "Example: - the flag pole snapped."
10. Click on Upload to upload an image of the damage. This will be used for quality control in the future.
11. The browser will allow an image to be uploaded.
12. Click on "Save" when done.
13. Click on "Submit Request" to send to FLAG (ERP system).
⛔️ Please do NOT forget to 'submit request' as only marking 'credit' on items does not submit the claim!
14. Validate the email address.
15. Click on "Submit"
16. In the corner, the status of the page changes to "Submitted" once the form is complete.
- Log in to your account at myevergreenwholesale.com
- Click the Account icon and select My Account from the dropdown menu.
- Click Invoices.
- Find and open the invoice for the order you need to submit a claim on.
- Scroll down and click Submit Claim Request.
- Click Credit next to the item(s) you need to claim.
- Enter the Qty to Claim, select the Issue Type, and complete all required fields.
- Choose a Desired Resolution.
- Add a detailed description for each item (e.g., “The flag pole snapped”).
- Click Upload to attach photos of the damage for quality review.
- Click Save, then click Submit Request.
- Confirm your email address, then click Submit.
- Once submitted, the page will update and show the claim status as Submitted in the corner.
Important: Selecting “Credit” alone does not submit your claim — you must click Submit Request to complete the process.